Privacy Policy
This policy sets out how Fixx Inc. handles personal information.
1. Basic Policy
Fixx Inc. ("we", "our") complies with the Act on the Protection of Personal Information of Japan and other applicable laws, and handles the personal information of customers, business partners, mechanic partners, and job applicants appropriately.
2. Business Operator
Name: Fixx Inc. Address: 27F Shinjuku Island Tower, 6-5-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1327 Representative: Yuto Otsuka, CEO
3. Information We Collect
Through our contact form and other channels, we collect personal information such as name, company name, email address, phone number, and inquiry details. We may also collect personal information as necessary for contracts and business operations.
4. Purposes of Use
We use collected personal information within the scope of the following purposes: - Responding to and following up on inquiries - Providing, operating, and improving our services - Registration, matching, and communication with mechanic partners - Recruitment screening and communication with applicants - Compliance with laws and regulations
5. Provision to Third Parties
We do not provide personal information to third parties without the individual's consent, except as required by law.
6. Outsourcing
We may outsource the handling of personal information (e.g., cloud services) to the extent necessary to achieve the purposes of use, and will exercise necessary and appropriate supervision over such contractors.
7. Security Measures
We take necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to otherwise manage it securely.
8. Disclosure, Correction, and Suspension of Use
We will promptly respond to requests from individuals for disclosure, correction, addition, deletion, or suspension of use of their personal information in accordance with the law. Please contact us via the contact form.
9. Revisions
This policy may be revised without notice in response to legal amendments or operational changes. The revised policy takes effect when posted on this page.
10. Cookies and Data Sent to Third Parties
To measure advertising effectiveness and analyze site traffic, our website uses programs (such as cookies) provided by the third parties below, and information is sent from your device to each recipient (disclosed under the Telecommunications Business Act of Japan). This information does not include data that directly identifies you, such as your name or address. - Google LLC (Google Ads and embedded Google Maps) Information sent: cookie identifiers, URL of the page viewed, referrer, on-page actions (clicks on the phone number and LINE buttons), ad click ID (gclid), browser and device information Purpose: ad conversion measurement, optimization of ad delivery, and map display Opt out: https://adssettings.google.com/ / https://policies.google.com/technologies/ads - Meta Platforms, Inc. (Meta Pixel, on selected advertising pages only) Information sent: cookie identifiers, URL of the page viewed, on-page actions (clicks on the LINE button), ad click ID (fbclid), browser and device information Purpose: ad conversion measurement and optimization of ad delivery Opt out: https://www.facebook.com/ads/preferences/ - Vercel Inc. (Vercel Web Analytics) Information sent: page viewed, referrer, device and browser type (no cookies; does not identify individuals) Purpose: traffic analysis and site improvement - Our own measurement servers (operated by us on infrastructure provided by Cloudflare, Inc. and Supabase, Inc.) Information sent: page viewed, referrer, on-page actions (LINE button clicks, page visibility), a random session identifier, ad click IDs (gclid, fbclid), ad identifiers (utm parameters and creative ID), the Meta browser identifier (_fbp), IP address, viewport width and browser information Purpose: measuring advertising effectiveness, understanding how visitors reach our LINE official account, and site improvement You can stop these transmissions by disabling or deleting cookies in your browser settings. The site remains available, but some measurement will no longer take place.
Enacted: July 18, 2026
Revised: October 5, 2026
Contact us →